Technical Support and Complaints
DOSOMAT Packaging Solutions
Fast, competent, reliable
your technical support for DOSOMAT
When it comes to your production, every minute counts. Our technical support team is at your side with concentrated expertise – by phone, email, or remote access. Whether you need software adjustments, troubleshooting, or component replacement, we provide fast, precise assistance without any detours.
Our experts are available worldwide via the service hotline or digital remote access and ensure that your DOSOMAT continues to run reliably.
For individual advice, please contact our service team. +49 7522 986 8600 or
If you have a technical issue, we are here to help.
Whether you are experiencing machine downtime, need process optimization, or have questions about the software, our technical support team will provide you with fast and targeted assistance.
Typical support cases:
Not every problem requires on-site intervention. Our technicians can connect directly to your machine via remote access, analyze errors, and in some cases fix them immediately. If on-site intervention is necessary, our service team will be with you at short notice.
Spare parts are delivered directly to your production facility by courier or express delivery as required.
Our support service specializes in all generations of DOSOMAT – from the first models to the latest series.
To enable us to help you immediately, please have your machine number ready.
This will allow our experts to directly access the specific technical data for your machine.
Hotline: +49 (0)7522 986 8600
Experience, precision, and proactive maintenance are the keys to high plant availability.
That is why customers receive individual spare parts recommendations for each new project and, upon request, regular inspection intervals.
