Technical support
Lab Space Solutions
Your fast track to smooth laboratory operations
Whether you need technical support for malfunctions and software, want to submit a complaint, or request our on-site service for quick troubleshooting, our trained service team is at your side with expertise and a global network. We offer efficient remote diagnostics and quick solutions to ensure that your laboratory systems function optimally at all times.
Would you like to contact us directly? Get in touch with our service team.
We would be happy to advise you professionally and efficiently and jointly agree on the ongoing procedure. Working closely with you we will identify the correct solution for your needs and, if necessary, also specify the spare parts needed to rectify the fault. Our Support Team can also assist with questions about the software you operate in your laboratory. If required, we will provide remote maintenance and develop a specific remote diagnosis.
Our service technicians are deployed worldwide to resolve incidents as quickly as possible and ensure optimal workflows. On a global level, we also work closely with certified companies in sustainable partnerships. Our business partners employ service personnel trained by Waldner, enabling them to provide you with high-quality services in line with our quality standards.
In addition to our on-site service, we offer our customers worldwide remote maintenance support. Support is provided by our in-house ventilation and control specialists. Remote maintenance is carried out via direct access to the respective network on site and enables fast and efficient remote diagnostics for quick problem solving.
The Fume Hood Master is your tool for fast and reliable remote diagnostics on laboratory fume hoods. Reduce unplanned downtime and costs: With this remote diagnostic interface, our Waldner experts can analyze malfunctions remotely, take corrective action, and define necessary replacement parts in advance – often supported by augmented reality glasses and direct guidance.
